Strategic Workforce Planning Manager (Remote)

Location: Warsaw, Mazowieckie, Poland

Employment Type: Full-time

Seniority Level: Not Applicable

Job Function: Project Management and Information Technology

Industry: Human Resources Services

Key Responsibilities

• Forecast call volumes and staffing needs based on historical data.
• Create and adjust employee schedules to optimize efficiency.
• Monitor real-time staffing levels and adjust schedules as needed.
• Analyze performance metrics to improve workforce planning.
• Work closely with HR and operations teams to balance staffing levels.

Required Skills

• Strong analytical and mathematical skills.
• Proficiency in WFM software (e.g., Verint, NICE, Genesys).
• Ability to forecast and manage workforce scheduling.
• Experience in data analysis and reporting.
• Strong organizational and decision-making abilities.