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Responsibilities
- Ticket Resolution: Manage and resolve complex Tier 2 & 3 issues across Workday modules; act as escalation point for unresolved cases.
- Configuration & Enhancements: Design, configure, and deploy Workday enhancements (business processes, reports, security, integrations) aligned with client needs.
- Testing & Validation: Develop and execute test scripts, perform SIT/UAT/regression testing, and ensure solutions meet requirements.
- Release & Change Management: Support Workday bi-annual releases through impact analysis, configuration updates, regression testing, and documentation.
- Stakeholder Support: Partner with HR/Finance/IT to clarify issues, deliver solutions, and provide user guidance/training.
- Continuous Improvement: Identify system/process optimizations and recommend adoption of new Workday features.
Requirements:
- 7+ years Workday experience
- Strong in Talent, Performance, and Absence
- Cross-module knowledge
Seniority level
Employment type
Job function
Industries
- Technology, Information and Media
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