Informacje o stanowisku

Hello,

Lets explore the possibility of cooperating with our partner, Lovisa, the retail company that provides the world with beautiful, affordable jewelry!

Warehouse Management System (WMS)

To provide level 2 and 3 IT application and integration support for Lovisa’s current and future business systems including mainly the warehouse management system.

Warszawa

The role

• Providing 2nd and 3rd level support for complex issues escalated to the Business Systems team including documenting resolution and educating Service Desk where applicable.
• Becoming an SME (subject matter expert) with the Warehouse Management System (Infor)
• Attend P1 conference bridges to assist in troubleshooting and resolution of incidents.
• Collaborating with the direct team, business analysts, project managers, other IT teams & Vendors and other business systems users.
• Understanding the Lovisa landscape, system architecture and data flows (on-prem and cloud) including WMS, ERP, POS, Website  and other 3rd party applications/platforms.
• Continually identifying and contributing to improvements of Process and Technology and implement as required.
• Proactively monitoring Zendesk and third-party incident/ticket queues and action as applicable.
• Night batch monitoring and recovery in a timely manner. This includes ensuring all territory data is accounted for in and out of each territory.
• Acting as mentor to service desk team members and perform knowledge transfer as required.
• Involvement in testing and bug fixes for application upgrades and patches.

About you

• Experience in supporting Infor WMS  or similar system
• Ability to get into the detail and handle competing priorities and tasks.
• Omni-channel retailer experience with exposure to POS, ERP, ERS, Supply Chain would be beneficial
• Proactive/can do attitude.
• Attention to detail with the ability to deep dive into data with strong troubleshooting skills to analyze and provide root cause analysis.
• Quick learner with the ability to work under pressure and prioritize accordingly.
• MS-SQL Server and SSRS/SSIS understanding and querying.

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