VLS Quality Claims Specialist with German (All Genders)

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Handling and managing new part complaints from external and internal global customers in the Automotive Aftermarket
• Performing damage and root cause analysis
• Coordinating and following up on corrective actions for identified complaint issues in collaboration with Product Management, locations, and production plants
• Processing credit notes and quality notifications
• Preparing risk assessments and inspection reports
• Ensuring compliance with the requirements outlined in the management manual
• Implementing continuous improvement processes within the assigned area

Your Qualifications

• Bachelor’s degree
• Experience working in an international organization, particularly in customer service or order management
• Fluency in both English and German, with a minimum of B2 level proficiency
• Knowledge of SAP R/3 SD Module and Salesforce Service Cloud are advantageous
• Excellent communication skills, both in writing and speaking
• Capability to work independently as well as part of a team
• Strong problem-solving skills
• Open to occasionally international business travels

Our Offer

• Be a part of a global company & international team with a diverse variety of backgrounds, skills and views
• Grow with us! Get access to training platforms, internal & external trainings, supporting experts and real-life challenges to apply your skills
• We work in a hybrid working model, with flexible working hours. Our modern office is located in the center of Wroclaw
• Attractive benefits package, such as medical and dental care, sports card, life insurance for you and your family. Access to our Mental Comfort Program
• Our Cafeteria Platform offers various benefit options with monthly points; a concierge can help tailor benefits to your needs
• Join our CSR activities, such as tree planting, riverside cleanup, or other charity events
• Integrational events and Passion Clubs (e.g., Foodies, Sports Team, Language Clubs)

As a global company with employees around the world, we value respect for all ideas and perspectives. We strive for sustainable value creation for our stakeholders and society as a whole and aim to advance how the world moves.

Exciting assignments and outstanding development opportunities await you as we impact the future with innovation. We look forward to your application.

www.schaeffler.com/careers

Your contact

Recruitment Team

OR-WRO-Candidates@schaeffler.com

Keywords: Experienced; Coordinator; Full-Time; Unlimited; Supply Chain Management;