The role Visual Basic 6 Support Lead with Spanish:
We are looking for a specialist proficient in Spanish and English who is interested in relocating to Barcelona, Spain to advance their technical career.
responsibilities :
Interact with customers on reported issues and manage customer expectations.
Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.
L2 and L3 Support for incidents, service request and enhancements with strong technical and functional expertise in the applications being supported.
WSR and MSR reporting.
requirements-expected :
Proficient in Spanish and English language.
5+ Years of experience with Visual Basic 6, .Net, SQL Server.
Risk Management & Escalation handling experience.
Good Team Management and leadership skill.
Stockholder Management and reporting skill.
Strong ITIL Knowledge and process implementation experience required.
Disaster Recovery and Business continuity experience.
