Join to apply for the VIP Team Leader - German Speaking role at BrainRocket.

BrainRocket is a global company creating end‑to‑end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, weve already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

As a VIP team leader, your role is to manage a team of VIP Account managers, ensuring their daily tasks and responsibilities are carried out efficiently and completely on a daily basis. You will lead them towards reaching and surpassing their goals, developing team processes, and focusing on surpassing targets each month through proactive and reactive actions.

Main Duties and Responsibilities

• Manage the overall running of the VIP team
• Develop & implement strategic plans to ensure VIP Managers grow within their roles
• Achieve progress and hit VIP targets by successfully managing the team and assessing the team’s strengths and addressing weaknesses
• Establish productive and professional relationships with key personnel in assigned customer accounts and memberships
• Manage and understand your team’s markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps
• Improve upon current procedures and implement new processes
• Weekly reporting on team and market performance
• Conduct regular 1 2 1’s & performance management
• Any other tasks assigned by Head or Director of Department

Job Requirements / Skills

• Strong interpersonal skills
• Fluent German
• Gambling industry knowledge and experience is a must
• Working knowledge of Microsoft Office
• Excellent organisational and time‑management skills
• Excellent understanding of VIP player management
• Strong people management skills
• Excellent oral and written communication skills
• Scheduling and work planning
• Presenting and reporting skills

Education / Experience

• Worked in a VIP role for 2 years or more
• Good understanding of client/customer and market requirements and dynamics
• Strong leadership skills with ability to drive a VIP team
• Ability to work under pressure
• Understanding of numbers and targets
• Fluent in German

What we offer

• Competitive salary and attractive KPI scheme
• Snacks in the office
• 20 / 26 days of vacation per year
• 6 days of sick leave without documentation required
• Attractive office location and facilities – Brain Embassy office
• Medical insurance for you and your partner
• Sports package
• Birthday, wedding, and newborn gifts
• Languages classes (partially paid by the company)
• Career growth opportunities
• International corporate parties, great team‑building events and activities

Bold moves start here. Make yours. Apply today!

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