Vice President, Technology Service Desk/On-Site Support Manager II

94_29315457

Obowiązki

• Lead VMware VDI architecture, deployment, and troubleshooting efforts
• Manage and optimize VMware Horizon environments and associated infrastructure
• Collaborate with cross-functional teams to integrate VDI with broader IT platforms and services
• Develop and maintain documentation, runbooks, and best practices for VDI operations
• Proactively identify and resolve performance bottlenecks and capacity issues
• Support incident management and problem resolution with a client-focused mindset
• Participate in continuous improvement initiatives and technology upgrades

Wymagania

• 5+ years of hands-on experience with VMware virtualization technologies, especially VMware
• Strong knowledge of VDI concepts, protocols (PCoIP, Blast), and related infrastructure components
• Experience with VMware vSphere, ESXi, vCenter, and related management tools
• Familiarity with Windows OS deployment and management in virtual environments
• Solid understanding of networking, storage, and security as they relate to VDI
• Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders
• Proactive problem solver with a client-obsessed approach
• VMware Certified Professional (VCP) or equivalent certification
• Experience with automation and scripting (PowerShell, Python)
• Knowledge of cloud integration with VDI solutions

Oferujemy

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Źródło: BNY/Praca