Manages the daily time-bound workflow within the team and aligns team resources accordingly to complete the daily tasks. Identifies areas requiring analysis of operations and resolution for more efficient operations
Oversees Client Processing to ensure transactions are handled correctly and timely. Utilizes MIS reporting to ensure correct and timely processing.
Provides product knowledge and technical assistance on complex problems. Acts as the teams initial point of contact for issues requiring escalation.
Participates in the recruiting process; instructs, assigns, directs and reviews the work of Client Processing analysts; prepares performance reviews and provides ongoing feedback to staff.
Provides input into departmental budgets and planning. May develop business plan for team/group operations.
Wymagania
4-5 years of total work experience is preferred with at least 0-1 years in management.
Bachelor’s degree or the equivalent combination of education and experience is required.
Fluent English spoken and written (min. B2 level)
Proven relevant client service and risk management experience within financial services
Good problem-solving skills with excellent attention to detail
Excellent communication skills and experience within a financial services Function
Very Good knowledge of MS Office
Oferujemy
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024