As the first point of contact for both our team and the client, you will handle calls and emails, troubleshoot video meetings, manage tickets, and keep teams updated in a 24/5 environment. You will participate in ongoing training, work closely with the Global Service team and AVNOC, and develop technical skills to become a Subject Matter Expert in AV.
responsibilities :
Video/Audio Conferencing
Schedule and launch calls booked and ad-hoc meetings within the VC environment
Maintain and manage the TMS/EMS systems
Carry out test calls when applicable for all VC bookings
Input new VC systems into client database
Carry out remote VC training and tests with new and existing sites as and when applicable.
Provide remote assistance via VC infrastructure if end points are having problems connecting and provide alternative options for connection if necessary
Record conference details within the client’s database and keep up to date
VC Maintenance and Service
Liaise internally with the Global Services team on cases and perform any troubleshooting when required
Capture & maintain a log of VC faults & details for monitoring and reporting purposes
Carry out health checks for all VC service faults with contacts to see if fault can be rectified
Maintain consistent contact with end user and keep appraised of progress of fault
Administrative Tasks
Perform as a dedicated Operator on all VC enquiries from all dedicated client sites globally
Handle enquiries internal & external relating to how the systems work, technical specifications via telephone & email
Arrange for moves and reconnection of VC systems as and when needed
Investigate network issues by capturing network files and logs and liaise with the technical teams for further instruction
Assist with the maintenance of the global VC environment
Compile and maintain the global daily VC schedule
requirements-expected :
We are a leading integrator of audio-visual and unified communications solutions in Europe, trusted for over 25 years to deliver secure and flexible meeting experiences.
We are looking for an experienced AV / VC professional to join our team at a global customer site, providing remote technical support for unified communications systems.
Good working knowledge of professional A/V, VC and unified communication systems is required.
The ideal candidates for this position will be able to think and work independently and meet the necessary guidelines above. They will be able to effectively interact with employees, customers, and colleagues and demonstrate the ability to successfully handle multiple tasks / projects.
offered :
Opportunities for continuous learning and professional development.
