Overview

We are seeking a skilled customer focused UX Manager who can help transform our customers’ Cloud Data Protection experience. As a relentless advocate for our customers, you will shape the user experience of our Cove product, ensuring an intuitive, efficient, and user-friendly experience.

As a UX Manager, you will bring your experience working on UX in other SaaS companies, acting as a player-coach and leading a team of talented UX designers and researchers, driving alignment and working towards common goals. You will drive our UX principles, improve our product experience, actively be involved in generating designs, deliver on our UX strategy, provide guidance and support, manage operational health, and drive improvements to team processes.

What Youll Do

• Manage a team of researchers and designers, providing guidance and supporting their professional development.
• Build outstanding teams, manage relationships and communications within the team, facilitate collaboration, and fill knowledge gaps.
• Provide leadership, direction, and mentorship for your distributed team of UX designers and researchers.
• Oversee the day-to-day activities of your team when necessary, help with task delegation, and provide feedback.
• Create customer journeys, wireflows and prototypes: design wireflows, wireframes and interactive prototypes to visualize user flows and interfaces that support cross-work stream experiences.
• Conduct UX reviews to ensure the quality and usability of Cove is maintained.
• Build strong relationships with engineering, product management and architecture team members and leaders.
• Advocate for user-centered design thinking with a continuous discovery mindset.
• Ensure the success of product releases through proper prioritization, efficient design processes, and strong integration within the product development lifecycle.

What Youll Bring

• In-company UX design experience for SaaS organizations rather than only design consultancy experience.
• Ability to lead a cross-functional team by driving toward shared goals/outcomes and influence outcomes by aligning teams toward a common vision.
• Professional portfolio of work demonstrating excellence in digital product design/research and a solid execution of user-centric design processes.
• Comprehensive design background with expertise in visual design and interaction design.
• Passionate advocate for the user, committed to creating unexpectedly simple user experiences from complex technical business problems.
• Proficiency in design tools such as Miro, Qualtrics, Figma, Jira, Salesforce, Pendo or similar.
• Comfortable being more hands-on as a designer from time to time.
• Excellent communication, presentation, interpersonal, and analytical skills.

Purple Perks

• Medical for employees, partners and dependents — fully covered for employees.
• Generous PTO and observed holidays.
• 2 Paid Volunteer Days per year.
• Employee Stock Purchase Program.
• Pooled 401(k) with company-contribution.
• Fundraising opportunities as part of our giving program.
• N-abliteLearning – custom learning experience as part of our investment in you.
• The Way We Work – our hybrid working model based on trust and flexibility.

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. We partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites — a global team dedicated to making a difference in how our partners do IT.

#LI-KP1

#LI-Hybrid