In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, we are seeking an open-minded, excellent troubleshooting, analytical and problem solving skills User Support Specialist.
Project information:
Location: Warsaw
Type of employment: B2B contract
Remuneration: 600 - 650 PLN net + VAT daily on B2B
Working hours: 24/7 shifts; 10% of the shifts are night shifts, from 8:00 PM to 8:00 AM (paid 150%)
Project language: English
responsibilities :
Providing high-quality technical assistance and supporting services for both internal and external users.
Processing simple and complex service requests and incidents reported via the self-service portal, phone, e-mail, or in person.
Proposing workarounds, troubleshoot, and analyzing reported incidents.
Escalating reported issues to domain-specific support lines if necessary.
Providing user guidance and advice.
Providing services for the development, consultancy, and support of information systems under Time and Means conditions.
Contributing to knowledge base development.
Contributing to support service improvement.
Creating a positive customer experience.
requirements-expected :
5 years of full-time experience in a similar position (Tier 1, 2, 3).
At least one of the following certifications: Microsoft, Cisco, or any Service Management certification.
Excellent understanding of complex information systems and their interoperability.
Excellent knowledge of IT end-user infrastructure (workstations, printers, peripherals, etc.).
Excellent knowledge of workstations operating systems.
Excellent knowledge of workstations management services.
Excellent knowledge of directory services.
Excellent knowledge of TCP/IP networking and related services.
Good knowledge of server operating systems.
Practical knowledge of ITIL, especially incident and request fulfilment processes.
Excellent command of English.
offered :
Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible.
Multisport card (also for an accompanying person).
