Responsibilities:

• Serve as a key member of the Experience Management Office (XMO), focusing on understanding employee needs, behaviors, and motivations to improve workplace experiences.

• Conduct both qualitative and quantitative research to gain in-depth insights into employee experiences, challenges, and expectations.

• Utilize a variety of research methods such as interviews, focus groups, surveys, and observational studies to collect data.

• Analyze gathered data to identify patterns, pain points, and opportunities for improvement.

• Create and maintain employee Personas to represent key user segments.

• Collaborate with cross-functional teams to ensure research findings are effectively utilized to inform design and strategy.

• Lead the design, planning, and facilitation of client workshops and stakeholder sessions.

• Gather and analyze business requirements to define user Personas, Experience Level Agreements (XLAs), and other critical deliverables that align technical solutions with strategic business goals.

Requirements:

• Proficiency in various user research methodologies (e.g., interviews, surveys, usability tests, field observations), with a strong understanding of when and how to apply them.

• Strong ability to interpret complex user behavior data and distill it into actionable insights.

• Familiarity with UX/UI tools and software for design, research, and prototyping.

• Experience developing and maintaining detailed user personas based on research findings
  
  Excellent verbal and written communication skills in English and German.

• Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.

Our offer:

• 100% remote
• Private healthcare
• Multisport Card
• Life insurance
• PowerYou - elearning platform