technologies-expected :

technologies-optional :

responsibilities :

Create Incident tickets for outages/exceptions
Respond to Alerts by following documented process
Monitoring of UNIX-based systems
Monitor Logs/Events
Monitoring thresholds such as CPU Utilization, disk space etc.
Monitoring mailbox
Event evaluation with the help of knowledge databases
Editing the ARS queues
Receipt and processing of fault reports from customers
Vendor Co-ordination
Trouble shooting according to the current incident management process
Creation of problem tickets upon detection of accumulations or anomalies
Performing operational tasks (cleanup, password resets, execute standard changes, processing operating orders)
Establish thresholds for CPU Utilization, disk space Usage etc.
Alert appropriate teams for Capacity issues and remediation actions
Assist in troubleshooting in issues arising out of patches applied
Update Configuration Management Database
Creation of flow charts with all necessary organizational and technical activities in connection with the Changes
Install Approved OS/Security/Application patches
Trouble shooting Name resolution problems
Document operations procedures and services

requirements-expected :

Minimum 5+ years of experience in Unix server administration & L2 support
Good Communication skill (English speaking)
Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)
Working on Putty
Basic Knowledge in ITSM tool - BMC Remedy & ServiceNow
Basic Knowledge in Monitoring tool console (HP OVO) operation for Infrastructure Management

offered :

Competitive salary with annual salary reviews
Hybrid working model (3 days per week in the office)
Opportunity to use foreign languages and the newest technologies on a daily basis
Indefinite period employment contract after probation period
Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
Sports card (Multisport)
Private medical care for you and your family
Private life insurance
Access to wide range of learning & development platforms
Discounted theatre tickets
Work in a multicultural environment

benefits :

technologies-optional :