Your daily tasks:

• Create Incident tickets for outages/exceptions

• Respond to Alerts by following documented process

• Monitoring of UNIX-based systems

• Monitor Logs/Events

• Monitoring thresholds such as CPU Utilization, disk space etc.

• Monitoring mailbox

• Event evaluation with the help of knowledge databases

• Editing the ARS queues

• Receipt and processing of fault reports from customers

• Vendor Co-ordination

• Trouble shooting according to the current incident management process

• Creation of problem tickets upon detection of accumulations or anomalies

• Performing operational tasks (cleanup, password resets, execute standard changes, processing operating orders)

• Establish thresholds for CPU Utilization, disk space Usage etc.

• Alert appropriate teams for Capacity issues and remediation actions

• Assist in troubleshooting in issues arising out of patches applied

• Update Configuration Management Database

• Creation of flow charts with all necessary organizational and technical activities in connection with the Changes

• Install Approved OS/Security/Application patches

• Trouble shooting Name resolution problems

• Document operations procedures and services

Our requirements:

• Minimum 5+ years of experience in Unix server administration & L2 support

• Good Communication skill (English speaking)

• Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)

• Working on Putty

• Basic Knowledge in ITSM tool - BMC Remedy & ServiceNow

• Basic Knowledge in Monitoring tool console (HP OVO) operation for Infrastructure Management

What do we offer?

• Competitive salary with annual salary reviews

• Hybrid working model (2 days per week in the office)

• Opportunity to use foreign languages and the newest technologies on a daily basis

• Indefinite period employment contract after probation period

• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)

• Sports card (Multisport)

• Private medical care for you and your family

• Private life insurance

• Access to wide range of learning & development platforms

• Discounted theatre tickets

• Work in a multicultural environment