Supply Chain Management (CA) Dealer Capability Manager

Location: Poznan, Wielkopolskie, Poland

Due to the development of John Deere Business Service Center, we are currently seeking candidates for the position of:

Your responsibilities

• Resolve dealer emergency backorder situations in close collaboration with factories, suppliers, European parts distribution center operations departments and sales branches
• Drive improvements in response times and ensure highly reliable, faster delivery dates for customers.
• Collaborate closely with colleagues and partners to streamline escalation processes and reduce backorder cycle times.
• Identify and implement enhancements within the service parts network to shorten cycle times and improve information flow.
• Optimize internal processes and communication, lead initiatives that elevate customer satisfaction.
• Design and deliver training programs for sales partners and dealers, with occasional travel required.
• Expand expertise for supporting the Order Management team on demand.

Our requirements

• University degree in Logistics/Business Administration/similar or equivalent experience
• Experience in logistics, service parts or automotive area
• English B2, both written and spoken
• Analytical mind with problem resolution attitude
• Strong communication and negotiation skills
• Available to work in extended timeframe during peak season
• Being flexible to have two workspaces: Poznań as main office and Tarnowo Podgórne for cooperation with technical and training teams (not less than 2/3 Poznań, up to 1/3 Tarnowo Podgórne)

Nice to have

• Experience in customer service
• Knowledge of SAP, MS Office, Power Bi

What we offer

• Employment contract.
• Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznań and Tarnowo Podgórne Branch.
• Opportunities for professional development within the company, with strong support for internal career growth.
• Employee referral program.
• Additional vacation days based on length of employment.
• Holiday allowance when taking at least 2 weeks off.
• Daily use of a foreign language in a friendly international working environment.
• Private medical care, life insurance, sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.
• Free access to our e-learning platform, featuring over 1,000 courses.

Please attach an English version of your CV.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.