TWD Salesforce Delivery Consultant

Honeywell is seeking a TWD Salesforce Delivery Consultant to support all phases of project delivery and implementation for TrackWise SaaS solutions. You will work closely with a professional services project manager on a hybrid schedule.

Job Description

As a TrackWise Delivery Consultant, you will analyze and document customer business requirements, conduct requirement‑gathering workshops, and configure and install SaaS solutions. You will interact with various levels of management, manage customer expectations, and contribute to operational efficiency, customer satisfaction, and brand perception.

Responsibilities

• Work closely with the team of customer delivery professionals.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Resolve complex customer issues and escalations.
• Collaborate with cross‑functional teams to drive process improvements.
• Analyze customer data and trends to identify areas for improvement.

Qualifications

• Technical skills: 3+ years of experience in an analytical or business/quality systems environment, familiarity with writing user stories and capturing them in tools – mandatory; Agile accelerator, Jira, Excel, and familiarity with a DBMS such as Oracle or MS SQL Server – plus.
• Salesforce experience & certification: 2+ years of hands‑on Salesforce Admin experience, including creating workflows and reports/dashboards – mandatory; Salesforce certifications and TrackWise experience – plus.
• Soft skills: excellent analytical, logical, presentation, and interpersonal communication skills for customer‑facing requirements gathering and solution consulting in a SaaS environment.
• Language skills: fluent in English – mandatory; German or French – nice to have.
• Education: Bachelor’s degree in Business, Computer Science, Data Analysis, Engineering, or a related field.
• Must be willing to travel up to 25% of the time.

Our Offer

• State‑of‑the‑art office with parking, chill‑out areas, bicycle stands, showers, and high‑quality coffee.
• Fruits bowls and sports activities to support your health and well‑being.
• Daily paid break – 30 minutes – and flexible working hours.
• 3 + 2 hybrid work arrangement to support work‑life balance.
• Competitive salary regularly increased based on performance.
• Flexible benefits basket with a monthly budget (medical insurance, life insurance, Multisport Card).
• Generali Accident Insurance.
• Referral bonuses for all open jobs and recognition programs.
• Comprehensive induction, ongoing training, and development to set you up for success.
• In‑house and external learning platforms supporting development opportunities.
• Work‑experience opportunities to help you grow your career with us.
• Global employee networks to help you connect and grow.
• Employee Assistance Program – free and confidential service for work‑life matters.
• Integrity line – a safe, private, confidential environment for workplace issues or violations.
• Frequent employee engagement activities supporting an inclusive and diverse work environment.
• Contribution to social benefits such as x‑mas benefits, holiday, and engagement events funded by the company social fund.

Equal Opportunity Employer

Honeywell is an equal‑opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure individuals with disabilities receive reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and obtain employment benefits. Please contact us to request accommodation.

Join Us Now

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who shape the future! #FutureShaper

Location: Warsaw, Mazowieckie, Poland