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TV services Customer Support Engineer
  • Warszawa
TV services Customer Support Engineer
Warszawa, Warszawa, Województwo mazowieckie, Polska
Samsung R&D Institute Poland
11. 6. 2024
Informacje o stanowisku

About our Team

The team is dealing with the applications’ lifecycle process on the Samsung SmartTV platform. We support the developers creating web applications on Tizen platform, integration of services available on Samsung SmartTV and help solving issues and errors from app certification. We manage also the app certification process for European and CIS regions. In our daily work, we collaborate actively with local business departments and partners delivering its content to SmartTV platform.

 


Role and Responsibilities

  • Samsung Smart TV applications’ lifecycle management 
  • Technical support for content providers
  • Direct contact with business partners
  • Lead partners’ services implementation
  • Collaboration with development teams
  • Building relationships and delivering presentations to business partners
  • Ensuring good quality of services on Samsung SmartTV platform



Skills and Qualifications

  • University degree, preferred technical course of study
  • Very good knowledge of English (both verbal and written)
  • Very good communication skills
  • Strong analytical, troubleshooting and problem solving skills
  • Strong knowledge of JavaScript, HTML5, CSS3
  • Self-motivation and time management skills
  • Knowledge of Jira and Confluence
  • Teamwork

 


Nice to have

  • Tizen SDK / Tizen API knowledge
  • Product Owner certification
  • Knowledge about TV services landscape, trends
  • Experience in software testing
  • Experience in writing CSS selectors
  • Experience in IT technical support



We offer

Team:

  • Friendly working atmosphere
  • Wide range of trainings and support in test automation and testing skills
  • Opportunity to work in multiple projects
  • Working with the latest technologies on the market
  • Monthly celebration budget
  • Start of work between 7 a.m. and 10 a.m.

Equipment:

  • PC workstation/Laptop + 2 external monitors
  • OS: Windows

Benefits:

  • Private medical care (possibility to add family members for free)
  • Multisport card
  • Life insurance
  • Lunch card
  • Variety of discounts (Samsung products, theaters, restaurants)
  • Unlimited free access to Copernicus Science Center for you and your friends
  • Possibility to test new Samsung products

Location:

  • Office in Warsaw Spire
  • Hybrid Work possibility 

 

 

 

 

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