Tribe Lead - Consumer Lending

• close cooperation with the Bank organisational units responsible for the management of the Digital and Human Sales Channels area, client acquisition and communication
• managing processes in terms of credit products for individual clients segments
• monitoring the effectiveness of the processes managed and implementing improvement initiatives
• designing new processes/process changes
• analysing and optimising the costs relating to the Private Individuals consumer lending processes, specifying their origination places (optimising the value chain). Developing the process quality standards
• gathering knowledge on the market of the products managed and analysing the information gathered, in order to implement the Bank strategy
• analyses and recommendations concerning the pricing policy for consumer lending products for individual clients
• initiating an action to increase the number of products per client and their retention in terms of the products/ service platforms/ processes under management
• managing the marketing campaigns and assessing their effectiveness
• initiating and comprehensive coordination of the marketing campaigns implementation
• responsibility for the representation of the Private Individuals Clients Division at meetings of the Committees related to consumer lending products

• We invest in development - we offer co-financing for training and courses as well as access to educational platforms: Udemy Business, e-Tutor, and an internal e-learning platform. We also offer development internships and consultations with career advisors.
• We care about health and safety - we offer a medical package and life insurance for you and your loved ones, access to the Mindgram platform with individual consultations with specialists and webinars. While working at ING, you have the opportunity to join the Employee Pension Program and the Oncological Prevention Program.
• In practice, work life balance means additional days off: "family day" (its up to you how you use it), days off in the form of rewards and free hours for volunteering or health prevention.
• For parents, we have additional days of maternity and paternity leave and days off for child care, regardless of the limit used by the other parent.
• By joining us, you decide to work in a stable organization focused on comfortable working conditions with a Top Employer certificate. The future is our joint investment - together with ING you can get involved in any initiative supporting ESG and social responsibility.
• You decide what equipment you work with. We provide each employee with the necessary equipment for work, but if you want to work on a laptop or smartphone of your choice, which you will also use for your private purposes, we provide such an opportunity. We offer a refund and discount program on selected purchases.
• We celebrate together and get to know each other during team trips, family and sports events, such as Childrens Day, Run Warsaw or sports tournaments.
• Green office spaces for work and meetings, as well as places to relax - all at your disposal.

• private medical care
• life insurance
• flexible working time
• retirement pension plan
• employee referral program
• charity initiatives
• extra leave

The Tribe Lead Consumer Lending is responsible for the commercial performance, creating and implementing the strategy and the goals of the Tribe in terms of sales, service, maintenance and Customer Experience for new and existing clients via continuous development, monitoring and improvement of propositions based on data and behaviours, with numerous sales channels functioning in parallel in multiple Digital and Human Sales Services areas. As a Tribe Lead Consumer Lending you will hierarchically report to the Head of Private Individuals in the country (Board Member) and be part of the local management team.

ING Bank Śląski S.A.