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Travel Customer Service in support of Booking.com (Polish and English)
  • Kraków
Travel Customer Service in support of Booking.com (Polish and English)
Kraków, Kraków, Lesser Poland Voivodeship, Polska
TTEC Europe
18. 10. 2024
Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:

During a Typical Day, You’ll

  • Answer incoming communications from customers 
  • Conduct research to provide answers for customers to resolve their issues
  • Be the first point of contact for the worlds first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
  • Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
  • Ensure a high level of partner service and a positive partner experience


WYMAGANIA:

What You Bring to the Role

  • Fluent in Polish and English
  • High school diploma or equivalent
  • 6 months or more of customer services experience
  • Recognize, apply and explain your product or service knowledge 
  • Computer savvy
  • Resident of or ability to immediately relocate to Krakow, Poland and gain work authorization expediently


OFERUJEMY:

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • 20 days annual leave per year 
  • Excellent premises during training and when you come to the site for employee engagement activities in Krakow, Poland
  • Relocation assistance available
  • And yes...all the competitive compensation, performance bonus opportunities and benefits youd expect and maybe a few that would pleasantly surprise you

  • Praca Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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