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Job Description - Transitions – Manager – English (RET005895)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Transitions – Manager – English

In this role, you will be dealing with Practice SMEs, Operations Leaders, Lean Digital Transformation Team, Analytics Team, Customers/Relation Managers/Enabling Functions/Global teams. The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, and establishing communication channels with various internal/external teams for long-term success.

Responsibilities:

1. Develop an understanding of the E2E solution and value being proposed.
2. Contribute to the creation of the E2E Transition strategy/solution by consolidating relevant inputs from cross-functional teams and validating assumptions for the proposed digital compendium.
3. Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates.
4. Understand Gs Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits.
5. Tap into internal networks to identify significant ideas or customize existing transformation solutions in accordance with client expectations.
6. Own expectations and gain relevant agreement/ownership to drive the Project agenda and identify risks and co-create change solutions throughout the Project period.
7. Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and be responsible for SLA adherence during the transition lifecycle (90 days post go-live).
8. Foresee, assess, communicate, and mitigate project & process risks to impacted parties.

Qualifications we seek in you!

Minimum Qualifications:

1. Postgraduate/Graduate
2. Technical/Digital background - Project Management Professional (PMP) from PMI or equivalent certification
3. Project management/active Transitions experience
4. Exposure to project management tools and technologies; familiarity with any of the major ERP platforms (e.g., SAP or Oracle)
5. Relevant experience in consulting and organizational change
6. Digital Pseudo Native: Build a Digital Mindset
7. Strategic and Outcome Focused Client Interactions
8. Controller of E2E Transition Costs
9. Global Viewpoint Holder

Preferred Qualifications/Skills:

1. Experience or exposure on digital deployment or projects.
2. Experience in engaging in strategic and tactical discussions with senior partners.
3. Provide inputs for Transformation Focused with E2E view of the proposed solution.
4. Proficient in leading the project setup through to delivery of new capabilities.
5. Excellent interpersonal skills
6. Proficient in MS Office

What can we offer?

1. Attractive salary
2. Consistent job openings with secure employment agreements
3. Work in a multicultural and diverse environment
4. Genpact supports professional training and great career development opportunities
5. Free access to our award-winning learning platform
6. Comprehensive benefits package

As an Equal Opportunity Employer, we encourage you to apply to this opening position(s) with your preferred CV format.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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