Plan transitions in detail with all stakeholders and functions, including scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned.
Regularly report to Senior Transition Lead(s) on the status of the transition.
Coordinate and successfully project manage the transition of processes in scope (manage transition remotely).
Collaborate with Senior Transition Lead(s) and involved teams to ensure all interdependencies are addressed on time.
Monitor and control the execution of the transition plan to ensure on-time/in-full (OTIF) completion.
Proactively manage risks, escalating when needed; resolve transition issues, document risks, and create mitigation plans.
Serve as a link during transition between the HGSS Knowledge Capture Team, Senior Level Management, Senior Transition Lead, and other stakeholders.
Ensure schedules and resources are aligned to deliver appropriate documentation of local processes, including reviewing Process Maps and Standard Desktop Procedures.
Coordinate and manage work of Business Analysts in support of transition.
Ensure correct application of transition methodology by Business Analysts.
Ensure successful delivery of transition outputs, including Decision Toll Gates, to sign‑off readiness at each transition stage: Sol ID, Transition set‑up, Knowledge transfer, Ramp Up, Go‑Live and stabilization.
Manage team performance, motivating, coaching Business Analysts for individual development.
Prepare Detailed Knowledge Transfer and Ramp‑Up plans with deployment schedule.
Analyze and report performance of the KT team during KT and Ramp‑Up.
Handle any other ad‑hoc tasks assigned by STL within functional responsibilities.
Qualifications
Bachelor’s or Master’s degree in Finance, Accounting, Economics or Management.
Minimum 4–6 years of relevant experience in a similar position (Transition Manager / Project Manager) in an international SSC or BPO environment.
Proven track record of transition management/coordination of processes into an SSC/BPO organization.
Strong knowledge and experience of project management and SSC/BPO related transitions.
Ability to work independently and within a team, delivering within agreed deadlines.
Knowledge of HEINEKEN’s operations, specifically finance, preferably at Group and OpCo level.
Demonstrated multi‑cultural experience through international work placements.
Strong MS Office skills: Word, Excel, MS Project, Visio/ARIS, PowerPoint.
