Transition Lead / HR Operations Manager

1. Transition & Project Management

• Process Migration: Lead the "lift and shift" or transformation of HR processes (Recruitment Admin, HR Operations) from local countries to the Katowice hub.

• Knowledge Transfer: Design and oversee the Knowledge Transfer (KT) phase, ensuring documentation (DTPs, SOPs) is accurate and signed off.

• Risk Mitigation: Identify potential risks during the transition phase and implement contingency plans to ensure zero business disruption.

• Stakeholder Management: Act as the primary point of contact for local HR Business Partners and Country Leads during the transition journey.

2. Operational Excellence & Delivery

• Service Level Management: Monitor and report on KPIs/SLAs to ensure the team meets or exceeds service delivery standards.

• Process Optimization: Drive Continuous improvement initiatives to automate manual tasks and streamline HR workflows.

• Escalation Management: Serve as the senior point of contact for complex HR operational issues and policy interpretations.

• Compliance & Audit: Ensure all HR data processing complies with GDPR and local labor law requirements across various jurisdictions.

3. People Leadership

• Resource Planning: Build the Katowice HR team from scratch: take full ownership of the recruitment process, onboarding, and talent selection for the new hub.

• Team Development: Build, lead, and mentor a team of HR Generalists and Specialists, fostering a culture of accountability and continuous learning.

• Performance Management: Conduct regular 1-to-1 meetings, performance reviews, and career development planning.

Optional

• Variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
• Contract of employment
• Hybrid work model with a willingness to travel for business
• Full initial training and constant support from the most experienced workers on every step of your career path
• Extensive benefits package: private medical care (Medicover), group insurance, access to the Medicover Benefits platform, co-financing the Medicover Sport card, language course subsidy, additional leave for volunteering, and subsidy for glasses
• Training platform and a wide range of specialized internal and external training sessions conducted by qualified experts
• Employee Referral Program, which rewards for recommending a new talent
• Opportunities for active participation in various charitable initiatives supporting local communities and organizations
• Office located close to the 3 Stawy shopping mall
• Dedicated car park for employees

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• parking space for employees
• employee referral program
• charity initiatives
• extra leave

The Transition Lead / HR Operations Manager will be responsible for leading the end-to-end migration of HR processes from local entities in Europe to the Global Business Services (GBS) / Shared Service Center (SSC) structure. Post-transition, the role shifts toward operational excellence, ensuring stabilized delivery, team management, and continuous improvement of HR services across the employee lifecycle, while actively shaping a high-performance culture within the Katowice SSC.