Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
AXA XL Catlin Services SE
27. 3. 2026
Informacje o stanowisku
about-project :
The Transformation Analyst will play a key role in delivering initiatives aimed at improving operational efficiency, service delivery, and overall operational performance across the Global Claims function at AXA XL. This role will deliver comprehensive business analysis, provide data-driven insights, and support projects to identify operational improvement opportunities, facilitate informed decision-making, and assist in the design and implementation of target-state solutions.
In this role, you will have the opportunity to work closely with senior leaders, global and regional Claims operational teams, and cross-functional stakeholders to support successful delivery of key initiatives aligned with business objectives and promote best practices in process improvement and operational excellence.
This role will report into the Head of Operational Performance, Global Claims and Legal & Compliance.
responsibilities :
Elicit, analyze, and document detailed business requirements from global and regional stakeholders to support operational improvements and strategic initiatives.
Conduct comprehensive process and data analysis to identify performance gaps, operational inefficiencies, and opportunities for process optimization and continuous improvement
Develop and maintain business process documentation, including operating models, business requirements, functional specifications, current- and future-state process maps, and
Assist with feasibility studies, answer design, and evaluation to enhance operational performance through process improvements, automation, AI capabilities, and best practices.
Collaborate with stakeholders to help define project scope, objectives, and success criteria.
Support the development of business cases, including analysis of operational benefits, cost implications, and expected outcomes for proposed initiatives.
Facilitate meetings, workshops, and stakeholder discussions to communicate findings, obtain approvals, and support alignment across teams.
Prepare analysis, insights, and reporting to support benefit tracking, operational performance monitoring and leadership decision-making.
Work with global and regional claims teams to support change management and process adoption.
Actively seek coaching, feedback and mentoring to enhance skillset and contribute to the evolution of tools, templates, and methodologies to support consistent delivery of operational excellence initiatives.
requirements-expected :
Bachelor’s or Master’s degree in a relevant field
Professional experience in business analysis or a related role
Robust understanding of core insurance processes, including Claims preferred
Proficiency in business analysis techniques, methodologies, and tools
Experience in applying Lean / Six Sigma methodologies to drive operational improvements
Exposure to both Agile and Waterfall delivery environments
Experience with project management concepts and practices
effective data analysis or visualization and presentation skills
effective problem solving and critical thinking skills
Excellent communication and stakeholder management skills
Ability to work independently and manage multiple priorities
Commitment to integrity, client focus, excellence, and teamwork
Fluent in English; other languages are an advantage
offered :
Amazing modern workspace in the city center, near the market square
Flexible working hours (start between 7:00 a.m. and 10:00 a.m.)
Opportunity to work from home (hybrid mode: 3 days working from the office including Monday or Friday)
Improving your language skills by working in multicultural environment with English use on a daily basis (+ subsidy program for foreign language learning based on business needs),
Luxmed health insurance with dental package included and Pramerica life insurance,
Lunch allowance and fresh fruits every morning in our kitchen,
Team-building events
Day off on your birthday
Video and board games in the office available during your break,
Many Networking Groups allowing for comprehensive development in your interest area,
Openness to all ideas and needs of our employees We work in accordance with the principle “Here You can be Yourself”!
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
fruits
integration events
dental care
corporate sports team
no dress code
video games at work
coffee / tea
drinks
leisure zone
extra social benefits
meal passes
birthday celebration
employee referral program
charity initiatives
family picnics
extra leave
Flexible working hours (start between 7:00 and 10:00 a.m.)
Opportunity to work from home (hybrid mode: 50% office work)
