Transaction Support Specialist

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About The Client

Our client is a modern fintech company specializing in payment processing and crypto gateways, with a strong focus on the iGaming sector. Operating as a high-risk PSP, they prioritize structure, transparency, and disciplined execution as they scale and systematize processes toward ISO-quality standards.

Role Overview

We’re looking for a Transaction Support Specialist to join the operations team and ensure smooth transaction flow across multiple payment systems. This role is about control, coordination, and calm problem-solving — keeping processes transparent and clients informed. You’ll monitor daily transactions, detect issues, and coordinate with IT, ML, and finance teams to resolve them efficiently.

What You’ll Do

• Monitor daily transaction flow and check for errors, delays, or anomalies.
• Handle partner inquiries, prioritize cases, and provide timely updates.
• Escalate incidents to relevant departments (IT, ML, Financial).
• Maintain clear documentation and analytics in Excel.
• Build and update an internal knowledge base for recurring issues.
• Occasionally respond to rare alerts outside working hours (1–2 times per month).

What We’re Looking For

• 6+ months of experience in fintech, payment operations, or transaction monitoring.
• Understanding of how financial transactions are processed.
• Attention to detail, structured mindset, and reliability under pressure.
• Strong Excel skills (filters, pivot tables, basic reporting).
• Basic understanding of API documentation and technical requests.
• Working proficiency in English and Russian.

Nice to Have

• Experience with support or ticketing systems (e.g. Zendesk, Jira, Freshdesk).
• Analytical thinking and the ability to spot data irregularities.
• Understanding of escalation processes and cross-department collaboration.

Work Setup

• Location: Preferably Riga, but remote possible within the EU.
• Schedule: Full-time, standard hours.
• Extras: Occasional alerts outside hours; clear growth path toward Team Lead Support or Transaction Analyst as the team expands.

Why Join

You’ll be joining a fintech company that values structure and responsibility over hierarchy — where precision matters, and your contribution directly impacts performance and stability. This is a hands‑on, growth‑focused role in the core of fintech operations.