104 599
16 498
The Technical Trainer is responsible for improving the technical and customer service skills of Service Desk staff. This includes designing and delivering training programs, maintaining up-to-date training materials, and ensuring agents are proficient in IT tools like ServiceNow. The role involves analyzing performance data, integrating feedback, and adjusting training plans to meet changing business needs. The trainer works closely with team leads and subject matter experts to ensure training is effective and aligned with current technologies and processes.
The Technical Trainer is responsible for improving the technical and customer service skills of Service Desk staff. This includes designing and delivering training programs, maintaining up-to-date training materials, and ensuring agents are proficient in IT tools like ServiceNow. The role involves analyzing performance data, integrating feedback, and adjusting training plans to meet changing business needs. The trainer works closely with team leads and subject matter experts to ensure training is effective and aligned with current technologies and processes.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.