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General Duties and Responsibilities

• Coordination of external service providers e.g. event technology
• Confirming the preparation of training rooms according to trainer specification
• Answering all enquiries via email, chatbot, phone and in person
• Updating knowledge management system to develop efficient and effective responses to all kinds of inquiries
• Ensuring all agreed Service Level Agreements are achieved and contributing to service improvements
• Supporting the annual scheduling process for the client
• General administration in the LMS
• Creating and adjusting courses based on the product manager specifications
• Digital dispatch of invitation links, documents, requirements for virtual trainings
• Room reservations in the internal room booking system
• Participant handling including reminders, adjustments, cancellations and recording attendance

Qualifications

You’ll have previous general administration experience in an operational, processing or customer service role with excellent organisational skills and a customer focused approach.

• Written and spoken German and English to a proficient level
• Good IT skills including Microsoft Word and Excel
• Proven effective communication skills, including verbal and written
• Proven teamwork experience, including virtual teams
• Assertiveness and resilience
• Proven ability to work well under pressure and within demanding timescales

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Human Resources

Industries

Business Consulting and Services