Trainee - Valeo Service Help Center Assistant

37_REQ2025059781

Obowiązki

• Coordinate with local business units to prepare for integration into the Help Center.

• Assist in the preparation and adaptation of training materials, templates, prompts, UX/UI website inputs, translation tool test etc.. considering the countries specificity and market needs 

• Organize and support countries key user training sessions 

• Track planning and follow up on country-specific rollout activities.

• Assist in preparing the SOP [Standard Operating Procedures - country or/and process related 

• Assist in the preparation of communication campaigns for Help Center country launches 

Wymagania

• Contribute to the development of new Help Center features, functionalities, tools, and services, including those powered by AI.

• Collaborate with internal technical teams and external technical suppliers to monitor progress and suggest improvements.

Oferujemy

• Participate in daily and weekly follow-up calls with the external Help Center service provider.

• Analyze KPIs, customer records, and service reports to identify trends and issues.

• Prepare and propose action plans based on data-driven analysis to ensure continuous improvement and performance optimization.

• Support the steering committee meeting preparations - analysis, presentation, data gathering 

Źródło: Valeo/Praca