Trainee - Customer Operation Engineer at ING Hubs Poland

Join to apply for the Trainee - Customer Operation Engineer role at ING Hubs Poland.

Qualifications

• Experience in incident management
• Ability to identify problems, analyze key information and make connections
• Capability to take care of customer relations
• Skill to maintain and develop knowledge base

Additional Qualifications

• Excellent communication skills
• Working directly with customer support
• Very good command of English
• Professional experience in Identity and Access Management Domain
• Professional experience in environments under strict control of regulators

Responsibilities

• Customer Experience
• Knowledge Base Management
• Incident Management – issue analysis

Team Information

We work on delivering world‑class Identity and Access Management services for ING globally. We continually look for improvement of the provided IAMaaS services, collaborating with other squads and colleagues in the Netherlands and worldwide. As a part of Customer Care Specialist, you will help design our future customer journeys and optimize existing ones based on your passion for an excellent customer experience, your expertise in front‑end or back‑end processes, insights into cost efficiency, and skills in automation techniques. The role naming convention in the global ING job architecture will be “Intern I”.

Seniority level

• Internship

Employment type

• Full‑time

Job function

• Other

Industries

• Banking

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