Informacje o stanowisku

Trading Services Analyst (German)

Apply locations: Kraków - Poland

Time type: Full time

Posted on: Posted 30+ Days Ago

Job Title : Trading Services Analyst (German)

Job Description

We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in financial markets and learning more about them. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

As a Trading Services Analyst, youll help deliver world-class and industry-leading trading support to our global client base. Were looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field!

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. Youre also well suited for the role if you have previous client services experience, thrive on interacting and assisting clients with a wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning.

We work in a hybrid model and our office is located in Kraków, Poland.

What you will do:

• Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in German as well as English);
• Answering queries from our client base on all of our products and platforms;
• Resolving trade queries and disputes;
• Dealing and executing trades for our clients over the phone (after relevant training) - this is execution-only dealing (we do not give any trading advice);
• Providing clients with technical support with our front-end platforms and chart packages;
• Conducting audit checks and client administration tasks;
• Participating in and running various local and international projects or initiatives.

What you’ll need for this role:

• At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets;
• A degree-level education;
• Fluency in primary support languages: German (written and spoken);
• Fluent competency in English (verbal and written);
• Excellent interpersonal and communication skills;
• A logical and analytical approach to problem solving;
• Confidence to employ basic maths skills, particularly mental arithmetic;
• Strong organisational and time management skills;
• Ability to learn quickly and work under pressure;
• Literacy in MS Office.

The perks

• Home office equipment reimbursement;
• Hybrid working model (in the office and remote);
• Performance-related annual bonus and company’s shares scheme;
• Private medical cover for you and your family/partner (Medicover);
• Multikafeteria system (you can choose a multisport card, vouchers, etc.);
• Life insurance (Generali);
• Employee-led networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture;
• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform;
• Well-being events as well as Employee Assistance Programme;
• Summer picnic, New Year party and other social events;
• 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work.

Where you’ll work:

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do.

Apply now!

Kraków - Oferty pracy w okolicznych lokalizacjach