Informacje o stanowisku

Job Responsibilities:

• Performing all aspects of manual trace including manual and forensic.
• Accurately conducting trace research using a multitude of databases to pro-actively locate our clients lost customers.
• Assisting with death document orders (certificates and/or probates).
• Conducting peer reviews of other members reports/findings to assure work is of the highest quality.
• Liaising with the Project Leads/Team Leaders to ensure delegated projects are completed in accordance with scheduled timelines.
• Be responsible for security of both the Company data and assets in line with the Capita Information Security.
• Adhere to all requisite standards, guidelines and initiatives as outlined by senior management and the business as a whole.
• Other duties as commensurate with the role as agreed with the line manager.

Skills You Need to Succeed:

• Analytical with a keen eye for detail. Must be able to identify relevant information from a wealth of data held across a variety of sources.
• Results-orientated with the ability to think creatively and laterally.
• Ability to review the relevant information and formulate & implement an action plan that is unique and appropriate to that case.
• Ability to maintain visibility of the projects end goals whilst investigating smaller elements of the case over an extended period of time.
• Capable of summarising technical information in layperson terms and making convincing recommendations for future tracing actions.
• Highly organised and able to manage multiple tasks and/or projects concurrently.
• Ability to self-motivate and work within a timeframe without close supervision or input from senior management.
• Able to identify and overcome any obstacles that may prevent targets being met or subjects being located.

Required Skills:

• Good written and verbal communication skills in English, at least High B2 or C1 Standard.
• Excellent attention to detail.
• The ability to work well in teams.
• A focused and self-motivated approach to work.
• Skilled in the use of core MS Office products, Word and Excel.

What’s in it for you:

• Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support.
• An extra day off for voluntary activities close to your heart.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Opportunity to become one of the Internal Trainers.
• A multinational environment with strong ties to UK business culture.
• LuxMed medical healthcare and Generali group insurance.
• Multisport Plus / Classic or MultiKafeteria benefit systems.
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

About Capita:

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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