Informacje o stanowisku

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PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS.

Your responsibilities :

• Developing and executing test plans, test cases, and test scripts to effectively validate web application features, functionality, and user interfaces.
• Identifying, documenting, and prioritizing software defects, bugs, and issues using bug tracking systems and working closely with the development team to ensure their resolution.
• Documenting and communicating test results, analysis, and recommendations to stakeholders, including management, project teams, and clients.
• Troubleshooting and resolving technical issues related to our web-based products and services.
• Providing step-by-step instructions and guidance to clients for utilizing our web applications effectively.
• Collaborating with internal teams, such as developers and product managers, to escalate and resolve complex issues.
• Documenting and tracking customer interactions and technical issues using a ticketing system.
• Assisting in creating and maintaining support documentation, knowledge base articles, and FAQs.

Our requirements:

• Experience in a support or technical support role, preferably in a software or web-based product environment.
• Knowledge of CRM systems, preferably Microsoft Dynamics 365.
• Familiarity with content management systems (CMS) and web hosting platforms (Sitecore recommended).
• Experience with test automation frameworks and scripting languages; knowledge of Azure DevOps is a plus.
• Proficiency in troubleshooting and resolving technical issues related to web applications.
• Open, creative, well-organized, and proactive attitude.
• Excellent communication and interpersonal skills.

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