Technical Writer

Your responsibilities

• You produce engaging high value content
• You break down complex information into clear and easy-to-understand text
• You align closely with stakeholders like product managers to assess which information our users will need and ensure it is correct
• You use your skills as investigative reporter to hunt down the right pieces of information from various sources if needed
• You use your editor skills on ‘ready-to-used content’ to make sure it fits with our style and meets the needs of different target audiences
• You understand when plain text will explain a topic better and when an image is more appropriate; you work with our designers to create the right images, diagrams or animations
• You work together with product managers, developers and designers to improve the content structure on the documentation site
• You will establish new guidelines how to write texts for great clarity
• You analyze the feedback provided by users as well as captured in our analytics tools, to improve the documentation

Our requirements

• You have at least three years of experience in writing online documentation
• You have excellent US English writing, editing, proofreading, and content structuring skills
• You are well-organized and have a consistent working style with strong attention to detail
• You have a drive to turn complex information into clear content
• You have a basic understanding of SEO
• You are curious, pro-active and not afraid to hunt for information
• You understand that diagrams, animation, etc. should be used instead of long pieces of text
• You are a team player and can easily connect with developers, product managers and designers
• You communicate and collaborate well with people from diverse backgrounds
• You are proactive and you like to take ownership and responsibility

What we offer

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries and shape a tomorrow that is yours to own.