As a Technical Support Advisor I, you will play a critical role in supporting, helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include:
Customer Support: Provide top-notch technical assistance through telephone, email, and chat, addressing issues related to hardware, software, and other client products.
Problem Solving: Efficiently diagnose and resolve technical problems, ensuring high customer satisfaction with each interaction.
Quality Assurance: Maintain our high standards of customer service, delivering consistent, quality support.
Collaboration: Partner with Level 2 support teams to identify and solve emerging technical issues, contributing to continuous improvement in our support processes.
Language Proficiency: Advanced (B2/C1) level in French and Good (B2) level in English to effectively communicate with our diverse client base.
Technical Skills: Proficiency in PC usage and a good understanding of networking technologies.
Customer Focus: A strong commitment to providing excellent customer service with keen attention to detail.
Problem-Solving Ability: A knack for quickly identifying and resolving issues.
Communication Skills: Exceptional verbal and written communication skills.
Experience: Previous experience in customer service or technical support is advantageous but not required.
employment with regular labor contract (Umowa o pracę)
attractive salary package
engaging trainings
Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
Talent Development Program: a transparent career paths and promotions
CNX Academy: with mentoring program
CNX University: with unlimited online trainings available
Refer a friend: bonus for recomending a friend up to 4000pln
Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
