about-project :

Are you ready to launch your career in the IT industry? Are you willing to move to IT from your current industry? Join our team as a Technical Support Advisor I and gain the essential skills and experience to
skyrocket your journey in one of the most exciting and rapidly evolving business fields. This role is designed to be your gateway to a successful career in IT.

responsibilities :

As a Technical Support Advisor I, you will play a critical role in supporting, helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include:
Customer Support: Provide top-notch technical assistance through telephone, email, and chat, addressing issues related to hardware, software, and other client products.
Problem Solving: Efficiently diagnose and resolve technical problems, ensuring high customer satisfaction with each interaction.
Quality Assurance: Maintain our high standards of customer service, delivering consistent, quality support.
Collaboration: Partner with Level 2 support teams to identify and solve emerging technical issues, contributing to continuous improvement in our support processes.

requirements-expected :

Language Proficiency: Advanced (B2/C1) level in French and Good (B2) level in English to effectively communicate with our diverse client base.
Technical Skills: Proficiency in PC usage and a good understanding of networking technologies.
Customer Focus: A strong commitment to providing excellent customer service with keen attention to detail.
Problem-Solving Ability: A knack for quickly identifying and resolving issues.
Communication Skills: Exceptional verbal and written communication skills.
Experience: Previous experience in customer service or technical support is advantageous but not required.

offered :

employment with regular labor contract (Umowa o pracę)
attractive salary package
engaging trainings
Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
Talent Development Program: a transparent career paths and promotions
CNX Academy: with mentoring program
CNX University: with unlimited online trainings available
Refer a friend: bonus for recomending a friend up to 4000pln
Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
Modern office in the heart of Szczecin center

benefits :

responsibilities :