Your responsibilities

-      As a Technical Support Advisor I, you will play a critical role in supporting and helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include:

-      Customer Support: Provide top-notch technical assistance through telephone, email, and chat, addressing issues related to hardware, software, and other client products.

-      Problem Solving: Efficiently diagnose and resolve technical problems, ensuring high customer satisfaction with each interaction.

-      Quality Assurance: Maintain our high standards of customer service, delivering consistent, quality support.

-      Collaboration: Partner with Level 2 support teams to identify and solve emerging technical issues, contributing to continuous improvement in our support processes.

Our requirements

-      Language Proficiency: Advanced (B2/C1) level in French and Good (B2) level in English to effectively communicate with our diverse client base.

-      Technical Skills: Proficiency in PC usage and a good understanding of networking technologies.

-      Customer Focus: A strong commitment to providing excellent customer service with keen attention to detail.

-      Problem-Solving Ability: A knack for quickly identifying and resolving issues.

-      Communication Skills: Exceptional verbal and written communication skills.

-      Experience: Previous experience in customer service or technical support is advantageous but not required.

What we offer

-      employment with regular labor contract (Umowa o pracę)

-      attractive salary package

-      engaging trainings

-      Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days

-      Talent Development Program: a transparent career paths and promotions

-      CNX Academy: with mentoring program

-      CNX University: with unlimited online trainings available

-      Refer a friend: bonus for recommending a friend up to 4000pln

-      Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite

-      Modern office in the heart of Szczecin center