Technical Support Specialist with German

Nazwa pozycji Technical Support Specialist with German

Lokalizacja Katowice, Katowice, Śląskie, Polska

Firma Manpower

Dodano 6. 11. 2025

ZAKRES OBOWIĄZKÓW:

Provide first-line technical support to clients and internal users via phone, email, and chat, ensuring quick resolution of issues

Diagnose and troubleshoot hardware, software, and network problems related to healthcare IT systems

Assist users with system configurations, installations, and updates to optimize performance

Document all support interactions accurately in the ticketing system and escalate complex issues when necessary

Collaborate with cross-functional teams to identify recurring problems and suggest improvements

Maintain up-to-date knowledge of healthcare technology products and industry best practices

Participate in training sessions to stay current with new tools and support procedures

WYMAGANIA:

Proficiency in German, spoken and written, to communicate effectively with diverse stakeholders

Previous experience in technical support, preferably within the healthcare or IT sectors

Strong understanding of computer hardware, operating systems, and common healthcare software applications

Excellent problem-solving skills with a proactive approach to resolving technical issues

OFERUJEMY:

Salary: PLN 7500 gross

Working hours: 8 a.m. to 6 p.m., Monday to Friday, shift system

Start date: 17.11.2025

Comprehensive health and wellness benefits

Opportunities for professional development and continuous learning