Informacje o stanowisku

Job Title

Technical Support Specialist with German & Polish (S&RC EMEA)

Job Description

As a Technical Support Consultant , you will be responsible for supporting Sleep-Respiratory Care Software activity in EMEA. On a daily basis, you will manage different projects for our business customers regarding software malfunctions and user-experience issues.

Your role:

• Managing projects for Business customers of Philips
• Providing answers to customers requests (2nd line support)
• Escalating when required to Software development
• Providing guidance and training to the service organization
• Sharing knowledge with the service organization and helping to keep the knowledge base up to date.

Youre the right fit if:

• 2-4 years related experience in technical support or engineer support
• Experience in working with Software uploaded on medical or production devices - must have
• Both German & English - fluently
• Very good knowledge of Polish language
• Degree in Computer Science, Computer Engineering, or a related field
• Strong communication and organizational skills with a commercial approach
• Experience in client-facing roles
• Technical mindset
• IT Knowledge & experience in supporting various software

Our benefits:

• Employment contract
• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program
• Hybrid way of working (3 days per week at office in Lodz)
• Support in relocation to Łódź

How we work together: We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

Łódź - Oferty pracy w okolicznych lokalizacjach