Informacje o stanowisku

We are looking for someone with a passion for technology and excellent knowledge of German and English to join our Clients technical support team in the BPO sector. If this is about you - APPLY!

What we expect

• English language proficiency in speaking and writing (B2/C1 onwards)

• German language proficiency in speaking and writing (B2/C1 onwards)

• Proven experience in the same or a similar position is nice to have

• Availability to start work in February 2025 or earlier

• Availability to work in a shift working model

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Stable job on an employment contract

• Work in a multicultural and diverse environment

• Flexible working model (up to 3-4 home offices per week)

• Professional training and great career development opportunities

• Onboarding and learning platform access

• Benefits package (Multisport card, Private medical care, Insurance, Meal tickets, Additional vacation days, or Partner discounts)

• Relocation package

Your tasks

• Customer service (front and back office)

• Close cooperation with the L2 team

• Collaboration with all internal stakeholders like quality, sales, etc.

• Documenting and processing tickets in the CRM system

• Compliance with internal KDGs and internal/external SLAs

• Taking over special parts like Webshop, Knowledge center, or customer portal

• Expand knowledge through continuous training to keep up to date on new changes or product launches

Wrocław - Oferty pracy w okolicznych lokalizacjach