Informacje o stanowisku

• Respond to customer and contractor inquiries via calls, emails, and chats, providing technical support for various products and systems.
• Troubleshoot and diagnose issues related to solar PV systems, including optimizers, inverters, communication systems, EV chargers, and energy storage solutions.
• Collaborate with operations to authorize the release of parts needed to resolve customer issues.
• Update the knowledge base with new troubleshooting information discovered during customer interactions.
• Document all activities in the ticketing system and other software platforms.
• Utilize company-defined troubleshooting tools and participate in required training activities.
• Maintain technical knowledge through continuous learning and development.

• Ideally, 2 years of experience in customer service or technical support.
• Basic understanding of IP network technology.
• Experience with solar energy products or similar technologies is a plus.
• Strong listening and communication skills.
• Excellent written communication skills in English.
• Ability to multitask in a fast-paced environment.
• Experience in an international organization is preferred.
• Strong interpersonal skills and the ability to build and maintain relationships with customers and colleagues.
• Proficiency in Microsoft Office products.
• Business communication skills in English and German.

• Opportunity for career development in an international organization
• Comprehensive training package
• Office located in the center of Katowice
• Attractive benefits package (private medical care, Multisport card, e-learning platform for language learning)
• Competitive salary with performance-based bonuses

Katowice - Oferty pracy w okolicznych lokalizacjach