Informacje o stanowisku

Technical Support Specialist with French/Customer Service Agent with French, Kraków

Client: Capita

Location: Kraków

Job Category: Other

EU work permit required: Yes

Job Reference: 582c41e86889

Job Views: 17

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

What you’ll be doing:

1. Supporting customer through different channels (inbound calls and messages)
2. Analysing and solving customer’s queries
3. Sharing information on administrative and technical requests (products, invoices, etc.)
4. Making changes to the system
5. Forwarding faults or calls to other departments
6. Upselling and promoting products

Skills you need to succeed:

1. French at C1 level or above
2. English at B1/B2 level would be an asset
3. Customer-oriented attitude
4. Excellent organizational and communication skills
5. Good knowledge of MS Office
6. Willingness to work in shifts: 5 days a week, 40 hours (7am-10pm, Monday-Sunday)
7. Willingness to work on the basis of a mandate contract for a period of two weeks. The next contract is an employment contract for an indefinite period

What’s in it for you:

1. Performance bonus up to 2000 PLN / month
2. Relocation bonus 3000 PLN
3. Employee Assistance Program for employees and their families (psychological support)
4. An extra day off for voluntary activities close to your heart
5. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
6. Opportunity to become one of the Internal Trainers
7. Career path framework
8. A multinational environment with strong ties to Swiss business culture
9. LuxMed medical healthcare and Generali group insurance
10. Multisport Plus / Classic or MultiKafeteria benefit systems
11. A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

About Capita:

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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