Informacje o stanowisku

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Client:

Autodesk

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

631b8791ebc6

Job Views:

17

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Job Requisition ID # 24WD79175

Position overview

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

If you enjoy solving problems and helping others; if you are passionate about customer experience and familiar with Autodesk Fabrication Products (ESTmep, CADmep, CAMduct and Revit MEP), then we would like to hear back from you!

You will be reporting to the Technical Support Team Manager.

We support a hybrid working schedule.

You will resolve customer issues reported to Autodesk by phone, web, online forums, and other channels, and document these for our Knowledge Base.

You may also participate in many proactive support activities such as presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.

Responsibilities

1. Provide efficient assistance to Autodesk customers on a variety of issues and questions.
2. Document problems and solutions in short and clear articles for our knowledge base.
3. Research, verify, and document product issues.
4. Manage customer expectations by providing updates on progress.

Minimum Qualifications

1. Experience using Autodesk Fabrication software, AutoCAD, and Revit.
2. Professional experience in the AEC (Architecture, Engineering, Construction) industry.
3. You must have fluent English. German or French language is highly desired.
4. You enjoy helping people and solving problems.

Preferred Qualifications

1. Customer service experience.

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.

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