Technical Support Specialist - L1 Agent with German
Szczecin
Technical Support Specialist - L1 Agent with German
Szczecin, Szczecin, West Pomeranian Voivodeship, Polska
Concentrix CVG International Sp. z o.o.
24. 5. 2024
Informacje o stanowisku
about-project :
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use.
responsibilities :
Provide technical assistance via telephone, e-mail, chat.
Diagnosing and resolving accepted requests.
Ensuring high quality of customer service.
Identify emerging technical issues, collaborating with Level 2 support.
requirements-expected :
B2/C1 language skills level for German and B2 language skills level for English.
Good use of PC and basic knowledge of networking technologies.
Customer orientation and attention to detail.
High problem-solving capacity.
Excellent communication skills.
Previous experience in customer service will be considered a plus.
offered :
Employment Contract.
Working time: 9am -18am | Mon – Fri. one week in a month from 14 pm to 22pm.
Full-time employment..
Medical services.
Private medical care.
Group insurance program, sports and leisure program.