At Jamf, we empower people to be their best selves and do their best work. The Technical Support Specialist provides technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.
This role is remote in Poland. We are only able to accept applications for those based in Poland or have sponsorship to live and work in Poland.
At Jamf, we empower people to be their best selves and do their best work. The Technical Support Specialist provides technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.
This role is remote in Poland. We are only able to accept applications for those based in Poland or have sponsorship to live and work in Poland.
,[Utilize available resources to resolve support issues independently and as part of a team. , Work firsthand with customers to troubleshoot, recreate, and/or resolve support issues related to JAMF products and supporting technologies. , Answer local support number and contribute to the global support resource pool. , Maintain excellent case documentation to allow for collaborative troubleshooting and resolution. , Effectively communicate with customers in all formats and use judgment to determine the appropriate channel of response (email, phone, screen sharing, etc.). , Maintain case management to ensure target response times are met. , Actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies. , Other duties and special projects as assigned. Requirements: macOS Tools: Salesforce, JIra, Confluence, Agile, Scrum. Additionally: International projects, Small teams, Apple equipment, Sport subscription, Training budget, Private healthcare, Free coffee, Bike parking, Shower, Free snacks, Play room, No dress code, Modern office, Kuchnia.