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This job is with Autodesk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Requisition ID #
Position Overview
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Revit?
Then we would like to hear from you!
You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base.
You may also engage in a variety of proactive support activities such as: developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.
Responsibilities
Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions
Document problems and solutions in short and clear articles for our knowledgebase
Research, verify, and document product issues
Manage customer expectations by providing timely updates on progress
Minimum Qualifications
Experience in the use of Revit
Fluency in German or French
Professional experience in the AEC (Architecture, Engineering, Construction) industry
Excellent written and verbal English communication skills
A passion for helping people
Aptitude for problem-solving
Ability to thrive in a fast-changing environment
Preferred Qualifications
Familiarity using Navisworks, Advance Steel or BIM
Customer service experience
German or French language is a plus
At Autodesk, were building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Salary is one part of Autodesks competitive package. Offers are based on the candidates experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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