The Technica Support Specialist (End User Computing) will be responsible for management and maintenance of device lab consisting of around 70 physical PC desktops used for application testing.
responsibilities :
Manage on-site physical PC desktops in device lab
Support Validation Factory and Desktop Application Migration teams in testing Windows applications
Perform Procedures and processes review
Perform basic hardware troubleshooting
Assist on meetings with Suppliers and Customers
Proactively monitor devices state and quantities
Tracking devices from different site to site deliveries
Follow Business escalations and follow up with suppliers until resolution
Create reporting documents from Service Now
requirements-expected :
Deep knowledge on desktop editions of Microsoft Windows operating system
Basic knowledge on Azure Active Directory and Microsoft 365 services
Basic knowledge on configuration management tools such as Intune
Basic knowledge on PC hardware
Knowledge of ServiceNow beneficial
Knowledge of the ITIL framework beneficial
Fluent English
Team player
Highly organized, with a flexible approach to work, and the ability to multi-task effectively
Ability to perform troubleshooting tasks in complex environment
Ability to partner with cross functional teams
Good analytical skills and ability to prioritize
Collaborating with suppliers to achieve SLA and KPI results
