Technical Support Specialist BIM 360 with German

Your responsibilities

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Do you have AEC industry experience and are familiar with construction management processes and workflows?

Then we would like to hear from you!

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What is this position about?

You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base.

You may also engage in a variety of proactive support activities such as: developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.

What will you do?

- Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions

- Document problems and solutions in short and clear articles for our knowledgebase

- Research, verify, and document product issues

- Manage customer expectations by providing timely updates on progress

Our requirements

Required skills:

- Professional experience in the AEC (Architecture, Engineering, Construction) industry

- Excellent written and verbal English and German communication skills.

- A passion for helping people

- Aptitude for problem-solving

- Ability to thrive in a fast-changing environment

Desirable Skills:

- Familiarity using Revit, Navisworks, or other Autodesk AEC and BIM/ACC products

- Customer service experience