Informacje o stanowisku

responsibilities :

• Timely and effective resolution of IT support tickets
• Installation and configuration of hardware/software per company standards
• Maintenance of accurate IT inventory and documentation
• User onboarding/offboarding including setup and account access
• Escalation of unresolved issues to relevant IT specialists or external providers
• Contribution to IT process improvement and documentation updates
• Working schedule – 5 days a week Monday- Saturday rotas 8-16 / 10-18
• weekly: 3 working day in the office / 2 day remotely

• Knowledge of Azure and work optimization tools
• Experience in a similar position for a minimum of 3 year
• English min B2
• IT-related degree or certifications (e.g. CompTIA A+, Microsoft certifications) preferred
• Microsoft Windows and Office 365, Active Directory, Service desk/ticketing systems
• Basic networking (routers, switches, firewalls), POS systems support
• Excellent communication skills - ability to clearly communicate technical information to non-technical people.
• Technical curiosity - interest in new IT solutions and willingness to develop competencies.
• Occasional travel to retail stores or warehouses for onsite support

• Permanent employment under an employment contract
• Work in an international organization with an established market position
• 2 days / week remote work
• Medical package
• Option to join group life insurance
• Access to a sports and leisure card
• Employee discount on Regatta products
• Free parking space
• Fruits, coffee, tea available in the office

• prywatna opieka medyczna
• dofinansowanie nauki języków
• ubezpieczenie na życie
• możliwość pracy zdalnej
• owoce
• zniżki na firmowe produkty i usługi
• brak dress code’u
• kawa / herbata
• parking dla pracowników
• świętowanie urodzin

Kraków - Oferty pracy w okolicznych lokalizacjach