Informacje o stanowisku

responsibilities :

• Responding to customer queries in a timely and accurate way, via phone, email, or chat
• Proactively contact the customer to resolve technical issues
• Identifying customers needs and helping customers use specific features
• Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
• Updating our internal databases with information about technical issues and useful discussions with customers
• Updating customers on new features and functionalities
• Following up with customers to ensure that their technical problems have been resolved
• Gathering customer feedback and sharing it with our Product, Sales, and Marketing teams

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Fluency in Polish and English (B2/C1), both in writing and verbal communication

• The opportunity to make a career in a fast-growing, international-expanding company
• Employee referral program
• Integration events
• Free breakfast & lunch, fruits, coffee & tea
• The possibility of buying the Medicover sports package and Medicover health care
• Free rental of the VW California and more

• fruits
• integration events
• no dress code
• coffee / tea
• drinks
• employee referral program
• Free breakfast / Lunch (soup)
• Free rental of the VW California

Kraków - Oferty pracy w okolicznych lokalizacjach