technologies-expected :

responsibilities :

Independently monitor and manage ticket queues, resolving issues efficiently.
Respond to support requests via Helpdesk and phone, ensuring timely and accurate resolutions.
Meet set Service Level Agreements and internal KPIs.
Take full ownership of assigned tasks, driving them to resolution with a customer-first mindset.

requirements-expected :

You consistently deliver customer-centric support, ensuring satisfaction and trust.
You are self-driven, able to prioritize and manage your workload without constant oversight.
You demonstrate technical curiosity and a strong analytical approach to problem-solving.
You communicate clearly and confidently, adapting to different customer needs.
You remain flexible and agile, shifting priorities as needed while maintaining focus.
Proven ability to work independently in a technical support role.
Strong customer service orientation with a passion for helping others.
Experience in technical support, both onsite and remote.
Fluent in English, both written and spoken.
Interest or experience in programming (Java, SQL, HTML, CSS, JavaScript, Eclipse, Git).
Previous exposure to the payment industry or similar technical environments.

offered :

benefits :

responsibilities :