Informacje o stanowisku

Technical Support Specialist (IT / Workflow)

Technical Support Specialist (IT / Workflow)

Apply locations: Warsaw

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: 202412-132754

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Who We Are

At Roche, 85,000 people across 150 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

We provide the industry’s broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand-held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

For our Regional Customer Support Centre, we are looking for a Technical Support Specialist for IT & Workflow.

Workplace: Roche Diagnostics Office, Regional Customer Support Centre in Warsaw (Hybrid)

The Opportunity:

• Dealing with support requests and queries received from customers and staff by phone or email that arise prior to and after system placement for IVD (In vitro diagnostics).
• Support configuration/installation/troubleshooting for analytical instruments or systems supplied by Roche using phone and remote connection.
• Support of Field Service and Sales Representatives.
• Remote monitoring of Roche Systems.
• Conducting and Design of Customer and Staff Training.
• Proper documentation of all activities in the CRM (Customer Relationship Management) system.
• Cooperation with colleagues from the international team and responsibility in the implementation of individual projects and goals.

Who you are:

• Proficient Level of Polish language (obligatory).
• IT skills (TCP/IP, OS, scripting, etc.).
• HL7/ASTM knowledge.
• Work experience with diagnostics instruments and in a medical laboratory is of advantage.
• English communication skills necessary for abroad trainings/documentation/team cooperation - B1 Common European Framework of Reference.
• Focused on providing excellent service to our customers, demonstrating strong listening and communication skills by phone when engaging with people.
• Comfortable working as part of a team, with the ability to work under time pressure.
• Very good organization skills, with a desire to complete tasks ensuring you always deliver on your promises.
• A self-starter who takes pride in their achievements but can also overcome setbacks quickly, looking for the positive in every situation.
• Driving license B.

We offer:

• Employment contract (Umowa o pracę).
• Annual bonus payment based on your performance.
• Private healthcare (LuxMed packages) and group life insurance (UNUM).
• Training, language courses, and diversified career paths are available.
• Recharge Fridays (2 Fridays off per quarter).
• Take Time Program (up to 3 months of leave to use for any purpose).
• Flex Location (possibility to perform our work from different places in the world for a certain period of time).
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
• Stock share purchase additions.
• Yearly sales of company laptops and cars and many more.

INTERESTED? APPLY!

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Want to know what it’s like to be a part of Roche? Check out our blog!

Administratorem danych osobowych jest spółka Roche Diagnostics Polska sp. z o.o. z siedzibą w Warszawie przy ul. Domaniewskiej 28 (02-672). Dane przetwarzane są w celu prowadzenia rekrutacji. Osobom, które zaaplikują przysługuje prawo dostępu do danych, ich sprostowania, usunięcia, ograniczenia przetwarzania, przenoszenia oraz – w sytuacji, gdy są one przetwarzane na podstawie udzielonej zgody – cofnięcia tejże zgody w dowolnym momencie. Kontakt do Inspektora Ochrony Danych:

The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at:

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

Roche is an Equal Opportunity Employer.

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